Internal platform
Operations Backend
An internal administration workspace bringing support, moderation, recruitment, staff access and platform operations together.
Overview
What I built
The ESB Games backend is designed as a secure internal operating system for the people responsible for running the wider platform.
Role-based access and staff account architecture
Support ticket and customer communication workflows
Moderation and Trust & Safety operational tooling
Recruitment, staff and platform-management surfaces
Challenge
Make the complexity understandable.
Different operational teams need very different tools, but those tools still need shared permissions, data rules, navigation and security standards.
Approach
Design the system, then the screen.
Build around permissions and operational workflows rather than a collection of disconnected dashboards, with server-side enforcement for sensitive actions.
Outcome
A foundation that can keep evolving.
A unified internal workspace architecture capable of supporting multiple teams without turning every function into a separate product.